Refund policy

REFUND AND RETURN POLICY

Last updated: September 30, 2026

Thank you for shopping at our store. We take immense pride in the craftsmanship and quality of our movie prop replicas and collectibles. Please read our policy carefully before placing an order, as it outlines your rights and our obligations regarding refunds, returns, and cancellations.

1. ALL SALES ARE FINAL

Due to the custom, handcrafted nature of our collectible items, all sales are final. Once an order has been successfully placed, processed, or shipped, it cannot be canceled, exchanged, or refunded except in the specific circumstances detailed under Section 3 (Damaged, Defective, or Incorrect Items).

2. NO REFUNDS ON CHANGE OF MIND

We do not accept returns or offer refunds for:

  • Change of mind or buyer's remorse.

  • Accidental orders made by the customer.

  • Misunderstanding of item specifications or descriptions (all dimensions, contents, and features are clearly stated on our product pages prior to purchase).

  • Failure to read product descriptions or disclaimer notices.

Please review your order details, shipping address, and item selection thoroughly before completing your purchase.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We thoroughly inspect every item prior to dispatch to ensure it meets our quality standards. However, if your order arrives damaged during transit, defective, or if you received the incorrect item, we are committed to making it right.

Steps to report an issue:

  1. You must contact our customer support team within 7 calendar days of order delivery.

  2. Send an email to indyjones0712@outlook.com with the following information:

    • Your Order Number.

    • A clear explanation of the issue.

    • High-resolution photos or videos clearly showing the damage, defect, or incorrect item received, as well as the outer shipping packaging and shipping label.

Upon reviewing your claim, if approved, we will issue a replacement item or part at no additional cost to you. If a replacement is unavailable, a store credit or full refund to the original payment method will be issued.

4. SHIPPING & DELIVERY ISSUES

  • Incorrect Address Input: Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders delivered to an incorrectly provided address, and no refunds or replacements will be granted in these cases.

  • Lost or Stolen Packages: Once a package has been marked as "Delivered" by the shipping carrier, our standard policy does not cover theft or loss at the delivery site unless optional Shipping Protection was purchased at checkout.

If you purchased Shipping Protection with your order and experience a lost, stolen, or damaged delivery, please email us directly at indyjones0712@outlook.com with your order details for expedited replacement processing.

5. CHARGEBACKS AND DISPUTES

We strongly encourage customers to contact us directly to resolve any issues or concerns regarding an order. Filing an unauthorized chargeback or payment dispute without contacting customer support first may delay resolution and result in the cancellation of future order privileges with our store.

6. CONTACT INFORMATION

For any questions regarding this Refund and Return Policy or to report an issue with your order, please contact our support team at:

  • Customer Support Email: indyjones0712@outlook.com

  • Response Time: Please allow 1–2 business days for a representative to review and reply to your inquiry.