Shipping policy

Aquí tienes una política de envíos (Shipping Policy) completa, profesional y redactada en inglés para tu tienda, alineada con el tiempo de entrega de 2 a 7 días y manteniendo el correo de soporte:

SHIPPING POLICY

Last updated: September 30, 2026

Thank you for visiting and shopping at our store. Below are the terms and conditions that constitute our Shipping Policy.

1. ORDER PROCESSING TIME

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Orders placed on weekends or public holidays will begin processing on the following business day.

  • You will receive another notification email with your tracking number once your order has shipped.

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Estimated delivery time is 2 to 7 business days after dispatch.

Please note: Delivery delays can occasionally occur due to weather events, high order volumes during peak seasons, or regional postal service carrier delays beyond our control.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

Once your package has been handed over to the courier, you will receive a Shipment Confirmation email containing your tracking number(s).

  • Tracking information typically updates within 24 to 48 hours of shipment dispatch.

  • You can track your package at any time through the link provided in your shipping confirmation email.

4. WRONG ADDRESS & DELIVERY ISSUES

Please ensure your shipping address is entered correctly at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the buyer.

  • If you notice an error in your shipping address, please contact us immediately at indyjones0712@outlook.com. If the order has not yet shipped, we will do our best to update it. Once an order is dispatched, address changes cannot be made.

5. LOST, STOLEN, OR DAMAGED PACKAGES

  • Standard Deliveries: We are not responsible for lost or stolen packages once the shipping carrier marks the item as "Delivered."

  • Shipping Protection: If you added optional Shipping Protection at checkout, your order is fully covered against damage, loss, or theft during transit.

If your order arrives damaged or fails to arrive despite tracking status, please email us at indyjones0712@outlook.com with your order number so we can assist you promptly.

6. INTERNATIONAL SHIPPING

At this time, delivery availability is determined at checkout. Any customs duties, import taxes, or local tariffs levied by the destination country are the sole responsibility of the customer.

7. CONTACT US

If you have any questions or have not received your shipment within 10 business days of receiving your shipping confirmation email, please reach out to us with your name and order number at:

  • Customer Support Email: indyjones0712@outlook.com